Troubleshooting

Have a question about your fireplace remote control?

You’re not alone! We get calls about all the time, so we’ve put together this helpful FAQ sheet with some of the most common questions we get to help you save time.

Need help with your EI system?

Electronic ignition fire pits are great when they're working, which is, fortunately, most of the time you'll own it. However, even top-of-the-line products can have minor issues from time to time. If you're having trouble getting your electronic ignition fire pit to work properly, check out our helpful guide below and get back to enjoying your fire pit sooner.

How to Troubleshoot a Napoleon Fireplace Remote Control

If you have a standard Napoleon fireplace remote control and you can't get it to work with your fireplace watch our video below or use these simple troubleshooting steps to get it working again.

How to Troubleshoot an Ambient Fireplace Remote Control

If you have a standard Ambient fireplace remote control and you can't get it to work with your fireplace watch our video above or use these simple troubleshooting steps to get it working again.

How to Troubleshoot an Acumen Fireplace Remote Control

If you have a standard Acumen fireplace remote control and you can't get it to work with your fireplace watch our video above or use these simple troubleshooting steps to get it working again.

Need help with your hot wire ignition fire pit?

Even the best products may run into issues from time to time. Fortunately, most problems can be resolved relatively easily. Check out this helpful chart to get your HWI system back to proper working condition.

If your fireplace manual is missing, we can help

Fireplace remote control manuals are easy to misplace or accidentally destroy. If your owner’s manual is missing, you’ve come to the right place. We’ve gathered links to most of our top fireplace remote controls below. We’ve also included manuals for several other common fireplace accessories.

Having issues with your fire pit?

Just like a gas oven or gas heater are gas appliances, a fire pit is also a gas appliance and therefore proper precautions must be taken in order to ensure safety during installation and use - always be sure to follow the guidelines specified by the manufacturer in the installation & operation instructions. With that being said, many common issues are results of these specifications being overlooked - not the components themselves.

How to Troubleshoot a Skytech Fireplace Remote Control

If you have a standard Skytech fireplace remote control and you can't get it to work with your fireplace watch our video above or use these simple troubleshooting steps to get it working again.

What is that annoying whistling noise, and what causes it?

We receive a fair share of customer feedback showing their frustration that the gas fire pit they worked so hard to build is now making an annoying "whistling" sound when operating. We understand. Fortunately, it's almost always the result of two common culprits: flex lines, or gas supply.