Privacy Policy

Spotix, Inc and Affiliate Websites Consent Policy

This Consent Policy outlines the principles and guidelines for obtaining and managing consent from visitors to our websites, including Spotix, Inc and our affiliate websites: Firepits Direct, Kickass Grills, Fireplaces Direct, and Fireplaces Remote Controls. We are committed to protecting your privacy and ensuring that your personal information is handled in compliance with applicable laws and regulations, including the California Consumer Privacy Act (CCPA).

General Consent Principles

Clear and Informative: Consent must be obtained clearly and understandably. Individuals must be informed about what they are consenting to, including the purpose, use, and potential sharing of their information.
Voluntary: Consent must be given voluntarily without any form of coercion or undue influence.
Specific: Consent should be specific to the particular use or activity for which it is sought.
Informed: Individuals must be provided with all necessary information to make an informed decision.
Revocable: Individuals have the right to withdraw their consent at any time.

Categories of Personal Information Collected

Contact Information

This may include:

Your name
Phone number
Email address
Shipping and billing addresses

Purposes for Collection:

Provide You Services: To process transactions and fulfill your orders; provide services and features; facilitate participation in sweepstakes, contests, or promotions; send service and account-related communications; respond to inquiries and provide customer support; send you requested or agreed-to information, such as newsletters.
Advertising and Personalization: To customize and optimize content such as recommendations, promotions, and advertisements displayed through services and elsewhere online; send offers, promotions, and information from us, our advertisers, or other third parties.
Administrative: To manage our loyalty program and verify your identity.
Internal Business Purposes: To operate and improve our services and marketing endeavors; detect and troubleshoot problems; monetize our services; understand usage patterns and analyze marketing effectiveness; conduct sales auditing.
Security: To detect and protect against misuse of our systems, fraud, or illegal activities that violate our policies.
Legal: To comply with the law, resolve disputes, enforce agreements and policies, cooperate in legal inquiries, fulfill regulatory obligations, and protect rights or assets.
Business Transitions: In connection with mergers, acquisitions, consolidations, bankruptcies, or other corporate transitions, including due diligence.
Other Purposes: As disclosed at the time of collection or with your consent.

Categories of Third Parties Data is Disclosed To:

Order Fulfillment Service Providers (payment processors).
Technology Systems Service Providers (web hosts, database hosts, cloud computing providers, technology maintenance, repair, and security vendors).
Law Enforcement and Government Agencies/Where Required By Law (third parties in connection with court or legal actions).
Third Parties involved in business transitions.
Third Parties to whom you agree or direct us to share your information.
Other service providers who solely use your data to provide services to us or you.

Transactional Information

This may include:

Return and exchange information
Amount of purchase
Date of purchase
Products or services purchased, obtained, or considered

Purposes for Collection:

Provide You Services: To process transactions and fulfill orders; send service and account-related communications; provide customer support; recognize you across services and devices.
Advertising and Personalization: To customize and optimize content such as recommendations, promotions, and advertisements; send offers, promotions, and information from us, our advertisers, or third parties.
Internal Business Purposes: To improve services and marketing efforts; understand usage patterns; analyze marketing effectiveness; conduct sales auditing.
Administrative: To manage our loyalty program and verify your identity.
Security: To detect and protect against misuse, fraud, or illegal activities.
Legal: To comply with laws, resolve disputes, enforce agreements, cooperate in legal inquiries, fulfill regulatory obligations, and protect rights or assets.
Business Transitions: In connection with corporate transitions, including due diligence.
Other Purposes: As disclosed at the time of collection or with your consent.

Categories of Third Parties Data is Disclosed To:

Advertising and Analytics Partners (analytics companies, third-party advertisers, marketing agencies).
Affiliates.
Third-Party Business Partners (unaffiliated entities such as joint marketing and affiliate marketing partners).
Social Media and Other Third-Party Platforms.
Sweepstakes/Contest Partners.
Order Fulfillment Service Providers (payment processors, fulfillment centers, delivery services, order tracking vendors).
Technology Systems Service Providers (web hosts, database hosts, cloud computing providers, technology maintenance, repair, and security vendors).
Communications Service Providers (email, mail, text messaging service providers).
Customer Service Providers (call centers, live chat vendors).
Law Enforcement and Government Agencies/Where Required By Law (third parties in connection with court or legal actions).
Third Parties involved in business transitions.
Third Parties to whom you agree or direct us to share your information.
Other service providers who solely use your data to provide services to us or you.

Audio, Video, Sensory and Other User Generated Data

This may include:

Audio recordings
Videos
Text submitted with reviews
Survey responses
Live chat
Customer service interactions
IP address
Mobile device ID
Device information (model, operating system version)
Date and time of access
Mobile network information
Site or advertisement that referred you to our services

Purposes for Collection:

Provide You Services: To process transactions and fulfill orders; send service and account-related communications; provide customer support; recognize you across services and devices.
Advertising and Personalization: To customize and optimize content such as recommendations, promotions, and advertisements; send offers, promotions, and information from us, our advertisers, or third parties.
Internal Business Purposes: To improve services and marketing efforts; understand usage patterns; analyze marketing effectiveness; conduct sales auditing.
Administrative: To manage our loyalty program and verify your identity.
Security: To detect and protect against misuse, fraud, or illegal activities.
Legal: To comply with laws, resolve disputes, enforce agreements, cooperate in legal inquiries, fulfill regulatory obligations, and protect rights or assets.
Business Transitions: In connection with corporate transitions, including due diligence.
Other Purposes: As disclosed at the time of collection or with your consent.

Spotix & Affiliated Websites Text Messaging Terms & Conditions

Spotix, Inc and its affiliated websites offer both recurring and occasional text messaging programs. These Text Messaging Terms and Conditions (Messaging Terms) apply to all such programs.

By subscribing to our text messaging programs, you agree to these Messaging Terms, our Privacy Policy, and the Spotix Terms and Conditions. These agreements include a mandatory arbitration clause, requiring disputes to be resolved through final and binding arbitration on an individual basis. They also grant us specific rights and licenses, require certain indemnities, waive some of your rights and remedies, and limit our liability and obligations to you. In case of any conflict, these Messaging Terms will prevail for our text messaging programs. Pleasereview our Privacy Policy as well.

You will receive a description of the specific program you are signing up for, including whether it is recurring, one-time, or of limited duration, with the sign-up information. By opting into a text message program, Spotix will send you transactional and/or marketing messages. These messages may include shipment status notifications, customer service updates, special offers, alerts, rewards, deals, updates, reminders, and other relevant information such as price drops, low inventory alerts, or new product releases. We may also send reminders based on your interactions with our website or app, including abandoned cart reminders, browse abandonment alerts, and post-purchase follow-ups, which could consist of product recommendations and survey opportunities.

You may sign up for other specific text messaging programs, such as those related to particular events or promotions. Messages may be sent in SMS or MMS format, and their frequency may vary. Spotix reserves the right to change the frequency of messages sent at any time. Text messages may be sent using an automatic telephone dialing system. Your consent to receive such messages is not a condition of purchasing any goods or services. Message and data rates may apply.

To opt in to receive text messages, follow the instructions provided, which may include texting a specific keyword to a short code, providing your phone number on our website, or otherwise giving your consent. You may need to confirm your consent by replying with a designated response to an initial text message.

To stop receiving text messages from a specific Spotix text messaging program, text STOP to the phone number associated with that program. You may receive a final confirmation message after opting out.

To enroll in the text messaging programs, you must be a mobile account holder, a resident of the United States, and at least 18 years old. If you change your mobile phone number, notify Spotix promptly at [email protected] or 888-977-6849.

If your mobile operator does not support these services, you will not receive replies to your messages. Some operators may not support all services, and prepaid users may not be able to participate. Check with your carrier for details. Spotix and mobile carriers are not responsible for any delays, failed delivery, or errors in messages. Not all mobile devices are supported, and messages may not be deliverable in all areas.

For more information, contact Spotix at [email protected] or 888-977-6849.

Spotix may update these Messaging Terms at any time. Any changes will be effective when posted on the Spotix website. You agree to review these Messaging Terms periodically to stay informed of any changes. Your continued consent to receive Spotix text messages indicates your acceptance of these changes. We may also notify you of changes by other means, such as sending a text message to the number you used to sign up for our text message program(s).

Purposes for Collection:

Provide You Services: To provide services and features; recognize you across services and devices.
Advertising and Personalization: To customize and optimize content such as recommendations, promotions, and advertisements; send offers, promotions, and information from us, our advertisers, or third parties.
Internal Business Purposes: To improve services and marketing efforts; detect and troubleshoot problems; understand usage patterns.
Administrative: To verify your identity.
Security: To detect and protect against misuse, fraud, or illegal activities.
Legal: To comply with laws, resolve disputes, enforce agreements, cooperate in legal inquiries, fulfill regulatory obligations, and protect rights or assets.
Business Transitions: In connection with corporate transitions, including due diligence.
Other Purposes: As disclosed at the time of collection or with your consent.

Technologies Used for Data Collection:

Cookies and Local Storage: Text files placed within a browser on a device. Used for security, studying traffic patterns, maintaining integrity, measuring crash analytics, managing the performance of advertisements, and personalizing experience.
Web Tags: Small graphic images or other web programming code (web beacons, pixel tags, 1x1 GIFs, clear GIFs). Used for counting visitors, monitoring navigation, tracking email openings, and counting product views.
Embedded Scripts: Programming code designed to collect information about interactions with the services. Used temporarily by our server or third-party providers during browsing or interaction.
Mobile Devices: Embedded scripts and similar tools to collect information from mobile devices.

Data You Provide Directly

We may ask you to provide data to us when you use the services, for example in the following ways:

Live Chat: Customer service chat can record, use, and retain your information to assist you during the conversation, provide related support, improve products and services, and marketing purposes.
Photos and Videos: We allow you to post photos and videos on the services or submit them to us. We do not use these materials for facial recognition or biometric identification.

Disclosures to Third Parties

We may share non-personal information, such as Device ID/Interaction Information, hashed or de-identified data, and aggregated user statistics, with third parties for targeted advertising purposes.

Opt-Out Mechanisms:

Email: Unsubscribe through the opt-out mechanism in marketing emails.
Text Messages: Unsubscribe by replying STOP to the shortcode.

Security

We take commercially reasonable steps to secure your personal data. However, no data transmission over the Internet, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure.

Contests & Sweepstakes Terms and Conditions

Spotix, Inc and its affiliated websites will periodically conduct online sweepstakes and/or competitions. Below are the standard terms and conditions:

No purchase is necessary to participate.
Employees, family members, and connected individuals are not permitted to enter.
Entry indicates agreement to be bound by terms and conditions.
Winners are chosen randomly and notified within 72 hours.
No cash alternative to prizes. Prizes are subject to availability.
Spotix reserves the right to cancel or amend the competition and terms without notice.

Third-Party Content and Links

Our services may contain content served by third parties or links to third-party content, applications, or websites. We do not control these third parties, and their privacy practices may differ from ours.

Consent to Transfer

By using our services, you consent to the transfer and processing of your information in the United States and other jurisdictions.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Information Correction and Deletion

If you believe the information we have is incorrect, please see the below contact information and notify us of any changes necessary to keep your data accurate. Additionally, if at any point you would like Spotix to delete any information about you, please contact us via any of the below methods and we will promptly honor all requests.

General Audience Site

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from individuals under 18.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time. Material changes will be posted on our website and we may provide notice through other means.

Jurisdiction-Specific Rights

U.S. State-Specific Rights

Colorado, Connecticut, Utah, and Virginia Residents have certain privacy rights, including:

Access: Right to confirm processing of personal data and request access.
Delete: Right to request deletion of personal data.
Correct: Right to correct personal data.
Opt-Out of Sales and Targeted Advertising:Right to opt-out of the sale of data and targeted advertising.

Nevada

We do not sell your personal data as defined in Nevada S.B. 220. Nevada residents may submit an opt-out request.

California

For California residents, please see our Notice to California Residents for additional information about your privacy rights and how to exercise them.

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

By Mail:
Spotix, Inc
2810 Stoner Court, Suite 1
North Liberty, IA 52317

By Phone:
(888) 977-6849

Or By Email:
[email protected]

This document was last updated on July 31, 2024