When you're working on a tight timeline and trying to stay under budget on your build, you don't have time to deal with the frustration of a malfunctioning electric fireplace. If you are encountering issues with your client's electric fireplace not functioning, we've got you covered. This professional guide to troubleshooting electric fireplaces can help keep your latest project on schedule.
Here are some common problems and their solutions when an electric fireplace is not operating as expected.
1. The heater is on, but no heat is coming out.
Solution: Turn all switches to the "off" position and unplug the unit from the wall for 5 minutes. Then, power everything back on and try again.
2. The flame is on, but no warm air is coming out.
Solution: Ensure that the heat setting is active. Most electric fireplaces have flames and heat that can be operated independently. If the heat is on, try unplugging the fireplace, waiting five minutes and plugging it back in.
3. The circuit breaker trips or blows a fuse when turned on.
Solution: A wire may have short-circuited. Try testing the unit in another outlet or installing a dedicated 15-amp circuit.
4. The unit turns off by itself.
Solution: It may be possible it's overheating. Ensure that the heating element is free of debris and that the vents are not blocked.
5. The logs, ember beds, or flames are glowing, but very dimly or intermittently.
Solution: Check the wiring for loose connections.
Controlling an Electric Fireplace
Electric fireplaces come with various controls to adjust heat output, flame intensity, and other settings. These controls may include buttons, knobs, or remote controls. The details will depend on the specific model you're installing, but generally, the flames and heat functionality can be controlled separately. Most modern electric fireplaces include a multi-function remote that can adjust heat output, flame intensity, and even flame color depending on the model. Generally speaking, electric fireplaces require the specific remote that comes packaged with them. There are no "universal" electric fireplace remotes.
Safety Features of Electric Fireplaces
Electric fireplaces prioritize safety, making them an easy sell for a safety-conscious client. Many models include built-in safety features such as automatic shut-off mechanisms to prevent overheating, cool-to-touch surfaces to prevent burns, and tip-over protection to switch off the fireplace if knocked over. Furthermore, electric fireplaces produce no harmful smoke or gas, eliminating the need for venting or chimneys.
Electric Fireplace Heating Capabilities
Electric fireplaces can be a great option for heating a room. There are a variety of models on the market, so you’ll need to pay attention to the listed BTU (British Thermal Units) to determine if a fireplace will meet your heating needs.
Most electric fireplaces feature an integrated heater that operates on a standard household outlet (120 volts) and provides between 4,500 and 5,000 BTU, roughly the same output as a small electric space heater. An electric fireplace like this can usually heat up to 450 square feet of space, depending on factors like ceiling height and insulation value. This Dimplex XLF50 is a great example.For a larger living space or a house in a colder climate, your client may want a 240 volt fireplace like this Alluravision by Napoleon. At this higher voltage, an electric fireplace can put out about 8,500 BTU, allowing it effectively heat a space up to 1,000 square feet in size.
Need Help Troubleshooting an Electric Fireplace?
If your customer's electric fireplace is not functioning correctly and this guide hasn't solved the issue, then you can reach out to our expert team between 8am and 5pm Monday through Friday Central Time by calling 877-374-2070 for assistance.
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