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Napoleon PRO500RSIBSS-3 Prestige PRO 500 Gas Grill On Cart with Rotisserie and Side Burner, 28-Inches

Regular Price $2,749.00
Special Price $2,499.00
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Product Overview

Napoleon PRO500RSIBSS-3 Prestige PRO 500 Gas Grill On Cart with Rotisserie and Side Burner, 28-Inches delivers high end performance without the price tag of a high end grill. The solid 304 stainless steel construction is designed for long term durability and ensures the grill will hold up to the elements. The (4) main grilling burners are rated for a 12,000 BTU maximum and feature a solid 304 stainless steel tube construction while the stainless steel sear plates help protect the burners and provide even heat distribution, preventing hot and cold spots across the 500in² grill surface.

The patented "S" style wave grill grates are a signature of Napoleon grills and feature a 9.5mm thick 304 stainless steel construction to provide long lasting durability and allow professional style grill marks. The Napoleon Jetfire ignition system provides a simple and reliable ignition by "shooting" a flame to the burners, making startup a breeze. The infrared back burner is rated for 18,000 BTU to allow professional style rotisserie cooking with the commercial quality rotisserie kit and the side infrared "Sizzle Zone" is rated for 14,000 BTU and can reach up to 1,800 F to achieve steakhouse quality searing. The stainless steel side shelves feature integrated tool hooks for convenience and the (4) heavy duty casters allow easy mobility and lock to stay in place. Grillers will enjoy the Safety Glow control knobs that turn from blue to red while the burners are in use, and the LED Spectrum Night Lights that provide limitless color options to make your evening cooking parties even easier and more visual.

The Napoleon Prestige Series combines high performance with aesthetic elegance to produce an outstanding outdoor gas grill - each Prestige grill is proudly made in North America and backed by the President's Limited Lifetime Warranty.


  • Stainless Steel Wave Cooking Grids Demonstrate Napoleon's trademark "S" style cooking grids while providing an extra thick 9.5mm durable, heavy duty cooking surface - take full advantage of these unique cooking grids with the Prestige Pro Series
  • Infrared Sizzle Zone Side infrared burner is rated for up to 14,000 BTU and features a stainless steel grate to allow steakhouse style high heat searing at up to 1,800F
  • Enhanced Lighting Controls Napoleon has built off of it's SafetyGlow control knobs to include Full Spectrum LED Lighting to provide limitless color options to make your grilling experience even easier and more visual
  • Proximity Lighting New lighting feature uses motion detection to project a Napoleon logo on the ground when you're ready to grill
  • Interior Lights Featuring interior halogen lights, the Prestige PRO 500 is perfect for keeping an eye on your food while late-night entertaining.
  • Stainless Steel Sear Plates Napoleon's Dual Level stainless steel sear plates provide even heat distribution to prevent hot and cold spots on the grill, and also help protect the tube burners from grease and flare ups
  • Flame Throwing Ignition Provides a simple, reliable startup every time - Napoleon's Flame Throwing ignition starts each burner individually, allowing tremendous control of your grill
  • Rotisserie Burner The rear infrared rotisserie burner is rated for 18,000 BTU to allow professional style rotisserie cooking and elevate the versatility of your Napoleon grill - enjoy the slow, savory flavors of rotisserie style cooking
  • Integrated Ice/Marinade Bucket Premium stainless steel side shelf with an integrated ice/marinade bucket, complete with cutting board adds unique versatility and integrated tool hooks for added convenience
  • Roll-Top Lid Features the space saving Lift Ease technology, provides oven like performance for your grill - maximum heat is retained in the streamlined, double-walled lid while the unique design allows the lid to tuck neatly back, saving space on your patio
More Information
Weight254 Pounds
Overall Length25.5 Inches
Overall Width66.5 Inches
Overall Height51.75 Inches
Cooking Grid Dimensions28 x 17.75 Inches
Main Grilling Area500 Square Inches
Secondary Grilling Area260 Square Inches
Total Grill Area760 Square Inches
Rotisserie Back Burner18,000 BTU Infrared Burner
Main Burner ConfigurationAll Conventional
SeriesPrestige Pro
Side BurnerSearing
StylePrestige PRO
/ 5
13 Reviews

Scott Davis
June 21
I absolutely love this grill, assembly was a real change due to the fact Napoleon included the wrong assembly guide with the grill. I ordered the Prestige Pro 500 and this was what I received, however the Assembly manual was for the Prestige Pro 825 which is nothing like the unit I ordered. A quick email to Napoleon support promptly returned an automated response requesting Proof of Purchase, etc. I submitted all of the required documents and heard nothing back and its been over a week. I just simply needed a link to download the correct instructions. I hope this is not a normal thing with the customer support with Napoleon. I was able to figure everything out by watching YouTube videos and simple "Trial & Error" routines.

May 06
Replacing a Weber Summit that was good but not great. This 500 Pro is much nicer. Everything works

July 06
SERVICE: This was one of the best internet purchasing experiences in years! I'd shopped around at other sites but KAG had it in stock. They kept me informed every step of the way on the purchase, with shipment and what you need to know to schedule the skid delivery (it's a monster of a grill).PRODUCT: My husband LOVES THIS GRILL. Assembly was not as fearful as other reviews led us to believe; it took about 3.5 hours altogether; there were some steps where I wish the guide had been a little more clear about things, but there are lots of videos out there to help also. Since completing assembly on Friday, he's already used it over the weekend to grill steaks and cook a chicken on the rotisserie. There are a lot of inspirational YouTube grill chefs who use the Napoleon Prestige line and have great tips for how to maximize its features such as the infrared burners, rotisserie, or sizzle zone, so if you love to grill and just feel your current appliance can't keep up, this is worth the price.

June 03
So far very happy with this grill. The assembly instructions are not very clear but the company website has a step-by-step assembly video that is very clear and supplements the printed instructions well. I would suggest viewing the video in its entirety before assembly.

June 03
Great grill the features are of a premium quality as you would expect. The infrared burner is amazing and seriously powerful. I can’t wait to experiment more making tasty treats.

May 28
The cabinet to this unit is made up of multiple pieces of sheet metal. The back piece of sheet metal is stamped in a rectangular shape on 3/4 of the sides, forming a "tab". That tab is then bent and a "hook" is formed which allows for the side pieces to "hook" into the back piece. One of the stamped hooks was not stamped all the way through, leaving me with a product that could not be assembled at the base. This was realized after the entire thing was removed from the packaging. It took Napolean and KickAssGrills.com over a week to finally send out replacement parts, which means it would arrive after Memorial day weekend. So I have all these grill parts that I cannot put together, sitting inside my house, and I am throwing a Memorial Day party. This is a problem, and Napolean support as well as KickAssGrills failed miserably at their speed to resolve my issue. Do not recommend.

September 25
I am looking forward to using this well manufactured solid grill!

July 26
Well made, quality materials. Easy to assemble. Doors are tricky to line up, Cooks great!

July 01
This grill has been amazing. Searing the steak on the side burner, and then putting it on low heat results in a perfect medium rare with charred exterior. Awesome!

June 22
Assembly instructions could be better and connector wire to the side burner was damaged. Another than that the product is great and I love it.

June 19
Best grill we've ever purchased! Shipping was very fast as well!

June 05
Awesome grill with so many possible ways to cook different foods! Only down side was the poor directions on assembly, but was prepared for that from other reviews.

May 15
What? That’s probably the best word to sum up my experience with this grill so far.What - pertaining to instructions (I would later find out that it's more like what is the manufacturer doing to result in such large errors?) - what? I received the whole thing with some manufacturing issues on the cart that caused lots of emotional trauma - what? I finally moved past that trauma to proceed onward to see I'm missing the plastic caster housing that the wheels go into -- a step without which you cannot proceed - what?I called Napoleon and they were closed so I called again the next day and they promised to send the part "tomorrow" and it's been 8 days and nothing, I just have a bunch of parts lying around and the inability to park one of my cars in the garage - what? Did I spend the money on this pos for? I think I'll probably return it and either buy again or go with a different brand.Disgraceful situation all around. People will blame coronavirus but I don't buy it. You spend this much money on a grill and you expect some basic quality control. I could hire an expert to build me a better grill for cheaper -- and quicker!I can't review the cover, smoker box, or charcoal box since I can't build my grill!Do not buy anything from this company - no concept of customer service despite what the reviews say — I went with Napoleon since I figured they're made in Canada but I guess all that means is poor workmanship and lacklustre service; may as well buy from China

Napoleon's story began in Ontario, Canada in 1976 when Wolfgang Schroeter founded Wolf Steel, which later became Napoleon Grills and Napoleon Fireplaces. The company has since become a leading player in both markets in Canada, the United States, and Europe, offering both high-end and entry-level products with quality manufacturing and ample features at various price points to suit all customers. Napoleon products come with the President's Limited Lifetime Warranty, instilling confidence in their quality, and the company has been recognized as one of Canada's "Top 50 Best Managed Companies" for their excellent customer service and more.

Shipping Policy

Shipping Process:

We inventory many of our products in our warehouse in North Liberty, Iowa to provide quick and flexible shipping options for the entire country. Certain custom-finished products and other items will ship factory direct from the manufacturer when necessary and can take additional time to process.

Standard Ground Shipping:

For most items under 150 pounds the standard free shipping option will be parcel (FedEx, UPS, USPS, etc). Having this flexibility allows us to provide the quickest turnaround to process and ship your order. If your order arrives damaged, please be sure to take pictures and provide those to us in order to help us provide proper reparations.

Standard Freight Shipping:

For most items over 150 pounds our free standard shipping service will be freight and will include free curb-side delivery and lift gate service. When your order is ready to be delivered, the shipping company will contact you to schedule a time to deliver your order - for this reason, it is critical to provide the most relevant phone number at the time of checkout. Upon delivery, the driver will take it off the truck for you but it is your responsibility to bring it onto your property. You will be required to sign for the delivery and inspect the product upon arrival; any damage present upon arrival must be annotated when accepting the delivery, Spotix Inc is not liable for damages not annotated on the delivery receipt at the time of delivery.

Shipping Options:

$9.95 Flat Rate Shipping:

All orders under $99.00 are subject to our flat rate $9.95 shipping fee, regardless of quantity or size. Flat Rate shipping applies to standard locations within the contiguous 48 states. Spotix Inc. reserves the right to choose the delivery type, carrier, and service level of each shipment when standard shipping is selected.

Free Standard Shipping:

All orders exceeding $99.00 will qualify for free standard shipping; standard shipping applies to standard locations within the contiguous 48 states. Spotix Inc. reserves the right to choose the delivery type, carrier, and service level of each shipment when standard shipping is selected. For Freight shipments, standard shipping includes curb-side delivery and lift gate services; for exceptions (e.g. hard-to-reach areas) special considerations and fees may be applied.

Expedited Shipping Options:

Most items will be available for expedited shipping options in order to decrease shipping time; these options require you to call and speak to one of our Sales Representatives in order to determine availability and pricing.

International Shipping:

Orders shipping internationally are not eligible for our free standard shipping. We regularly ship to Canada; for such orders, you are responsible to contact our sales representatives in order to determine shipping costs. Additional international shipping opportunities may be available, please call for availability. International orders are not eligible for our standard return policy; returns made internationally will be handled on a case-by-case basis.

Return Policy

30 Day Return Policy:

At Spotix Inc we want you to be satisfied with the products you purchase; if you don’t feel satisfied for any reason, we allow a simple returns policy that allows you to return any new, unused, unassembled, and resalable items in their original packaging within 30 days of delivery for a refund. The refund issued will be for the total amount of the order minus original outbound shipping and any return shipping costs incurred by Spotix Inc. If your return is due to an error made by us, you will not be responsible for shipping costs.

  • If your return request is due to product defect or damage, we will first attempt to work with you to repair the product; if repair is not possible, we’ll work on getting it replaced.
  • If your return will be returned to us via Freight service, we will require a photo of the item as you’ve packaged it in order to have a “before” image of the package to protect against any damage caused during return shipping.
  • Upon returning an item, be sure the product is clean, the packaging is sufficient to prevent damage, and you note your RMA number on the outside of the package.

If you’d like to return your item(s), please feel free to use our simple Return Form to obtain an RMA number (Return Authorization number) and we will process your return quickly.

Refund Eligibility:

To be eligible for a return, item(s) must be within 30 days of delivery in new, unused, unassembled, and resalable condition in the original packaging.

  • The cost of original outbound shipping will be deducted from your refund total.
    • A return shipping label can be available upon request, but will be at your cost
  • For returns that require freight service, we can schedule a freight truck to pick up the returning item(s) but you will be responsible for the cost.
  • Certain items are not eligible to be returned for under this policy; some items are customized and built to order based on your specifications and do not qualify for a standard return.
    • These items include but are not limited to American Fyre Designs fire pits, fireplaces, and firewalls; HPC’s MLFPK, FPK, FPPK, and HWI fire pit kits; other custom products.
  • Refund will be applied to the same credit card, debit card, or another form of payment used at the time of the original transaction.
  • Once received, returns are usually processed within 3 days, and can take additional time for your bank to process the transaction.

Spotix Inc reserves the right to refuse a refund if

  • The item returned does not match the original item shipped.
  • The returned item is missing parts or the original product’s packaging, either of which was not previously specified by the customer.
  • The item was damaged during return shipment due to improper or insufficient packaging.
  • The item being returned has been used and is no longer in a new and resalable condition.


In many cases, an exchange may be made to ensure you get the exact item(s) you need. If you’d like to make an exchange contact us, and:

  • We will process an RMA/Exchange for the correct item(s)
    • At this time, you may purchase the new item(s) in order to get them shipped out sooner or,
    • You can return the incorrect item, once we receive the return we will ship out the new item(s).
  • Any additional costs will need to be paid for at the time of exchange.
  • Return shipping will still be your responsibility, though if an exchange is completed you will not be charged for original outbound shipping.
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