The Outdoor GreatRoom Company OGR-Custom-Glass-Guard Custom Glass Guard

SKU
OGR-Custom-Glass-Guard
Regular Price $400.00
Special Price $380.00
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About the Manufacturer

Located in Burnsville, MN, just south of Minneapolis, The Outdoor GreatRoom Company seeks to help you define your outdoor experience by offering trendy, safe, reliable products with an added focus on innovative design and user-friendliness. With a wide variety of gas fire pit products, The Outdoor Greatroom has been turning backyard patios into personal paradises since their founding in 1975. The Outdoor Greatroom's fire pit products offer warmth and simplicity to any outdoor space.

Product Overview

The Outdoor GreatRoom Company OGR-Custom-Glass-Guard Custom Glass Guard keeps the wind from disturbing the beautiful flames of your fire pit or helps to protect young children from getting too close to the flames. The custom size options allow you to build your own unique glass wind guard to fit nearly any size fire pit. Select the length and width of your glass panels using the 2-inch increments (lengths over 60-inches will feature two glass panes), then select the height of glass panels to complete your custom glass wind guard. Included with your custom glass wind guard will be the set of (8) wind guard clips to fit the panels together, (4) top clips, and (4) bottom clips with rubber feet, lengths over 60-inches will include two 180° clips.

Features

  • HD Crystal Glass - Heavy duty clear glass is tempered to improve durability and allow it to withstand high temperatures
  • Custom Sizes - Select the right size for your outdoor fire pit to shield your burner from the wind
  • Glass Thickness - 1/4-Inch
  • Complete Set - Includes (4) glass panels and set of wind guard clips

Configurable Options

  • Overall* Wind Guard Length - Select the length of (2) panels in increments of 2-inches, lengths over 60-inches will be split into two panes and include 180°
  • Overall* Wind Guard Width - Select the width of (2) panels in increments of 2-inches, widths over 60-inches will be split into two panes and include 180°
  • Overall† Wind Guard Height - Select the height of the panels: 4-inches up to 12-inches, with 2-inch increments

*Note:Overall length/width reflects size of glass panel plus the added 1-inch for (2) corner clips (each corner clip adds 1/2-inch)

†Note:Overall height reflects size of glass panel plus the added 3/4-inch for silicon bumpers

More Information
Manufacturer The Outdoor GreatRoom Company
Material Tempered Glass
Manufacturer Part Number OGR-Custom-Glass-Guard
Made in USA No
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About the Manufacturer

Located in Burnsville, MN, just south of Minneapolis, The Outdoor GreatRoom Company seeks to help you define your outdoor experience by offering trendy, safe, reliable products with an added focus on innovative design and user-friendliness. With a wide variety of gas fire pit products, The Outdoor Greatroom has been turning backyard patios into personal paradises since their founding in 1975. The Outdoor Greatroom's fire pit products offer warmth and simplicity to any outdoor space.

Shipping Policy

Shipping Process:

We inventory many of our products in our warehouse in North Liberty, Iowa to provide quick and flexible shipping options for the entire country. Certain custom finished products and other items will ship factory direct from the manufacturer when necessary and can take additional time processing.

Standard Ground Shipping:

For most items under 150 pounds the standard free shipping option will be parcel (FedEx, UPS, USPS, etc). Having this flexibility allows us to provide the quickest turn around to process and ship your order. If your order arrives damaged, please be sure to take pictures and provide those to us in order to help us provide proper reparations.

Standard Freight Shipping:

For most items over 150 pounds our free standard shipping service will be freight, and will include free curb side delivery and lift gate service. When your order is ready to be delivered, the shipping company will contact you to schedule a time to deliver your order - for this reason, it is critical to provide the most relevant phone number at the time of check out. Upon delivery, the driver will take it off the truck for you but it is your responsibility to bring it onto your property. You will be required to sign for the delivery and inspect the product upon arrival; any damage present upon arrival must be annotated when accepting the delivery, Spotix Inc is not liable for damages not annotated on the delivery receipt at time of delivery.

Shipping Options:

$9.95 Flat Rate Shipping:

All orders under $49.00 are subject to our flat rate $9.95 shipping fee, regardless of quantity or size. Flat Rate shipping applies to standard locations within the contiguous 48 states. Spotix Inc. reserves the right to choose delivery type, carrier, and service level of each shipment when standard shipping is selected.

Free Standard Shipping:

All orders exceeding $49.00 will qualify for free standard shipping; standard shipping applies to standard locations within the contiguous 48 states. Spotix Inc. reserves the right to choose delivery type, carrier, and service level of each shipment when standard shipping is selected. For Freight shipments, standard shipping includes curb side delivery and lift gate services; for exceptions (e.g. hard to reach areas) special considerations and fees may be applied.

Expedited Shipping Options:

Most items will be available for expedited shipping options in order to decrease shipping time; these options require you to call and speak to one of our Sales Representatives in order to determine availability and pricing.

International Shipping:

Orders shipping internationally are not eligible for our free standard shipping. We regularly ship to Canada; for such orders, you are responsible to contact our sales representatives in order to determine shipping costs. Additional international shipping opportunities may be available, please call for availability. International orders are not eligible for our standard return policy; returns made internationally will be handled on a case by case basis.

Return Policy

30 Day Return Policy:

At Spotix Inc we want you to be satisfied with the products you purchase; if you don’t feel satisfied for any reason, we allow a simple returns policy that allows you to return any new, unused, unassembled, and resalable items in their original packaging within 30 days of delivery for a refund. The refund issued will be for the total amount of the order minus original outbound shipping and any return shipping costs incurred by Spotix Inc. If your return is due to an error made by us, you will not be responsible for shipping costs.

  • If your return request is due to product defect or damage, we will first attempt to work with you to repair the product; if repair is not possible, we’ll work on getting it replaced.
  • If your return will be returning to us via Freight service, we will require a photo of the item as you’ve packaged it in order to have a “before” image of the package to protect against any damage caused during return shipping.
  • Upon returning an item, be sure the product is clean, the packaging is sufficient to prevent damage, and you note your RMA number on the outside of the package.

If you’d like to return your item(s), please feel free to use our simple Return Form to obtain an RMA number (Return Authorization number) and we will process your return quickly.

Refund Eligibility:

To be eligible for a return, item(s) must be within 30 days of delivery in new, unused, unassembled, and resalable condition in the original packaging.

  • The cost of original outbound shipping will be deducted from your refund total.
    • A return shipping label can be available upon request, but will be at your cost
  • For returns that require freight service, we can schedule a freight truck to pick up the returning item(s) but you will be responsible for the cost.
  • Certain items are not eligible to be returned for under this policy; some items are customized and built to order based on your specifications and do not qualify for a standard return.
    • These items include but are not limited to: American Fyre Designs fire pits, fireplaces, and firewalls; HPC’s MLFPK, FPK, FPPK, and HWI fire pit kits; other custom products.
  • Refund will be applied to the same credit card, debit card, or other form of payment used at the time of original transaction.
  • Once received, returns are usually processed within 3 days, and can take additional time for your bank to process the transaction.

Spotix Inc reserves the right to refuse a refund if:

  • The item returned does not match the original item shipped.
  • The returned item is missing parts or the original product’s packaging, either of which were not previously specified by the customer.
  • The item was damaged during return shipment due to improper or insufficient packaging.
  • The item being returned has been used and is no longer in new and resalable condition.

Exchanges:

In many cases, an exchange may be made to ensure you get the exact item(s) you need. If you’d like to make an exchange contact us, and:

  • We will process an RMA/Exchange for the correct item(s)
    • At this time, you may purchase the new item(s) in order to get them shipped out sooner or,
    • You can return the incorrect item, once we receive the return we will ship out the new item(s).
  • Any additional costs will need to be paid for at time of exchange.
  • Return shipping will still be your responsibility, though if an exchange is completed you will not be charged original outbound shipping.
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